LolaJack Privacy Policy

At LolaJack, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you use lolajack.com, register an account, make deposits, play our games or contact our support team. By using our services, you agree to the practices described in our LolaJack Casino Privacy Policy below.

Who We Are

LolaJack is owned and operated by Lumina Ltd, a company registered in Seychelles, and licensed under the Anjouan Gaming Licence No. ALSI-202411077-FI2. Here at LolaJack, we are the data controller responsible for the personal information you provide when you use our platform. We at LolaJack take our legal obligations seriously and have implemented technical and organisational measures to keep your data secure.

Information We Collect

When you visit LolaJack Casino or create an account with us, we collect several categories of information necessary to provide our services, verify your identity and comply with regulatory requirements. Our LolaJack platform gathers data both directly from you and automatically through your use of our site.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We gather identity verification documents, including proof of ID and proof of address, as required by our licensing obligations.
• We record your payment and transaction data, including deposit and withdrawal methods, amounts and payment provider details.
• We track your gaming activity, including games played, bets placed, bonuses claimed and account balances, to improve our services and detect irregular patterns.
• We collect technical data such as your IP address, device type, browser information and login timestamps.
• We use cookies and similar technologies to remember your preferences and analyse how you interact with LolaJack.

How We Use Your Information

Our LolaJack team uses the information we collect for several legitimate purposes connected to running a secure and compliant online casino. We at LolaJack process your data to operate your account, process payments and provide customer support whenever you need assistance.

• We use your data to verify your identity, age and eligibility to use our services in your jurisdiction.
• We process deposits and withdrawals through our supported payment methods, including Visa, Mastercard, Skrill, Neteller, MiFinity and cryptocurrencies.
• We personalise your experience by tailoring bonus offers, VIP rewards and promotional communications based on your activity.
• We monitor gameplay to detect fraud, money laundering, and problem gambling behaviour.
• We communicate important updates about your account, our terms, or changes to our services.
• We use aggregated and anonymised data to improve our games, website performance and customer support quality.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. Our Privacy Policy is designed to align with applicable data protection standards across our target markets, including the European Union, United Kingdom, Switzerland, Canada, Australia and New Zealand.

Sharing Your Information

We do not sell your personal data to third parties. However, in order to operate LolaJack Casino effectively, we may share certain information with trusted partners who assist us in delivering our services.

• We share data with payment processors to complete deposits and withdrawals securely.
• We share information with identity verification providers to confirm your age and identity.
• We work with game providers such as Pragmatic Play, Evolution, NetEnt and others, who may receive limited gameplay data necessary to operate their games.
• We may disclose information to regulatory authorities, law enforcement, or auditors when legally required.
• We may share data with marketing and analytics partners to measure the performance of our promotions and improve our offering.

Cookies and Tracking Technologies

We use cookies at LolaJack to enhance your browsing experience, remember your login sessions, and analyse traffic patterns across our desktop, mobile browser and PWA versions. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services, including your ability to log in or access LolaJack promo code offers.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting and regulatory obligations. Financial records related to deposits, withdrawals and bonus activity are typically retained for the period required under our licensing framework, even after you close your account with us.

Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. Our LolaJack Casino Privacy Policy recognises these rights and we encourage you to contact us if you wish to exercise them.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

Data Security

We at LolaJack implement industry-standard security measures, including encryption, secure servers and restricted access controls, to protect your personal and financial information. While no system is entirely immune to risk, we continuously monitor and update our security protocols to safeguard your data during LolaJack login, deposits, withdrawals and gameplay.

Self-Exclusion and Responsible Gambling Data

Where you choose to set deposit limits, self-exclude, or take a break from LolaJack, we retain relevant records to ensure these preferences are respected across our platform and, where required, shared with responsible gambling verification services.

International Data Transfers

As LolaJack serves players across the European Union, United Kingdom, Canada, Australia, New Zealand and other regions, your data may be transferred and processed in countries outside your country of residence. We ensure appropriate safeguards are in place whenever such transfers occur.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We recommend reviewing this page regularly, as continued use of LolaJack after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or wish to exercise any of your rights, please reach out to our support team at support@lolajack.com. Our customer support is available 24/7 via live chat, e-mail and our Help Centre to assist you with any privacy-related concerns.