LolaJack Terms and Conditions

Welcome to Lola Jack, an online gaming platform operated by Lumina Ltd, a company registered in Seychelles. These Terms and Conditions govern your use of our website, lolajack.com, and all services we provide, including our casino games, live dealer tables, and sports betting products. By registering an account with LolaJack, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services.

Our License and Legal Status

We operate under Anjouan Gaming Licence No. ALSI-202411077-FI2, which authorises us to offer online casino and sports betting services in our target markets. At Lola Jack, we take our regulatory obligations seriously and continuously work to maintain compliance with the licensing authority's standards. Our LolaJack platform is available to residents of the European Union, United Kingdom, Austria, Belgium, Croatia, Czech Republic, Finland, Greece, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, Canada, Australia, and New Zealand, subject to local law restrictions.

Account Registration

To use our services, you must create an account and provide accurate, complete, and current information. We at LolaJack reserve the right to verify your identity, age, and payment details at any time. You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher, to open an account with us.

• You must provide truthful personal information during registration
• You may only open one account per person, household, or IP address
• We may request identification documents to verify your identity
• You are responsible for keeping your login credentials confidential
• We reserve the right to suspend or close accounts that violate these terms

Deposits and Withdrawals

Our Lola Jack platform supports a wide range of payment methods, including Visa, Mastercard, Pay By Card, Revolut, Paysafecard, Skrill, Neteller, MiFinity, RPDT, bank transfer, and various cryptocurrencies such as BTC, ETH, LTC, and USDT across multiple networks. The minimum deposit is €10 across all methods, and maximum deposit limits vary depending on the payment provider you choose. When you request a lolajack withdrawal, we process it within 3 business days of the request, provided all verification checks are completed and processing occurs during our business hours of 06:00-17:00 GMT, Monday to Friday.

Withdrawal limits are determined by your VIP tier, ranging from €500 per day and €5,000 per month for Ember and Frost members, up to €2,000 per day and €20,000 per month for Supreme tier players. We at LolaJack may request additional documentation before releasing any lolajack casino withdraw request, particularly for first-time cashouts or larger transactions.

Welcome Bonus Terms

Our Welcome Package offers 400% up to €15,000 plus 400 Free Spins, spread across four qualifying deposits. This lolajack bonus is available exclusively to new customers after their first real-money deposit, and it must be activated in the My Bonus section before you use it. You agree that placing any bet with your qualifying deposit before activating the bonus will void your eligibility.

• Wagering requirement is x20 on bonus plus deposit amount, and x40 on free spin winnings
• You have 10 days from bonus activation to complete the wagering requirement
• Maximum bet while a bonus is active is €100 or the equivalent in your currency
• Maximum cashout is capped at 10 times the initial bonus amount
• Deposits made via Neteller or Skrill do not qualify for this lolajack promo code offer
• You cannot combine this bonus with other promotions simultaneously

If you request a withdrawal before claiming the bonus, or after activating it but before completing the requirements, you forfeit your eligibility. Activating another bonus or claiming free spins while one is active will result in forfeiture of your current bonus and any associated winnings. We reserve the right to cancel an active bonus from your profile or through our support team, which voids the entire casino bonus balance.

Other Promotions

Beyond the welcome offer, we provide our loyal players with Weekly and Weekend Reload bonuses, Daily and Live Cashback offers, and dedicated crypto reload promotions. At LolaJack, we also offer sports betting bonuses, including a 100% first deposit bonus up to €100 for traditional currencies and 100% up to 200 USDT for crypto users. All promotional offers are subject to their own specific terms, which we publish on our promotions page and may update from time to time.

Our Loyalty Program

Our LolaJack VIP Program consists of 25 levels organised into five tiers: Ember, Frost, Glacier, Blaze, and Supreme. As you accumulate points through gameplay, you unlock higher levels with increased cashback percentages, higher withdrawal limits, and additional perks. Glacier, Blaze, and Supreme tier members receive personalised offers and a dedicated personal VIP manager, in addition to standard on-site promotions and 24/7 live chat support available to all players.

Games and Fair Play

We at Lola Jack offer over 6,500 games sourced from more than 30 licensed providers, including Pragmatic Play, NetEnt, Yggdrasil, and Microgaming. Our lolajack live casino features more than 1,000 live tables and game shows powered by providers such as Evolution and Pragmatic Play Live. All games available through our LolaJack platform undergo regular testing to ensure fair outcomes, and random number generators used in our slots and table games are independently audited.

Responsible Gambling

We are committed to promoting responsible gaming practices across our platform. You may request deposit limits, loss limits, or self-exclusion periods at any time by contacting our support team. We encourage you to gamble responsibly and to treat our services as a form of entertainment rather than a source of income.

Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account if we suspect fraudulent activity, breach of these terms, or violation of applicable law. In such cases, we may withhold winnings pending investigation. You may also close your account voluntarily at any time by contacting our customer support team through live chat or email.

Limitation of Liability

Our services are provided on an "as is" basis, and we do not guarantee uninterrupted or error-free access to our platform. We are not liable for any losses arising from technical failures, internet connectivity issues, or third-party payment processing delays. Our liability, where applicable, is limited to the maximum extent permitted under the laws governing our Anjouan gaming license.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. We will notify you of material changes through our website or via email, and your continued use of our services after such updates constitutes acceptance of the revised terms.

Contact Us

If you have questions about these terms, our lolajack casino bonus offers, or any aspect of your account, our support team is available 24/7 via live chat, or you may reach us by email at support@lolajack.com. We are here to assist you with any concerns regarding your lolajack login, deposits, or withdrawals.